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Security Our site is totally secure for your personal details and for your credit card details.  All information comes to us via a  secure gateway. We understand that you may still have reservations about paying online.  We are happy to receive phone or faced orders or place your order online and chose Direct Deposit payment method.  This will allow you to phone or fax in your credit card details. Your credit card payments are not processed until the order is ready for despatch.  Credit Card details are not held after processing.

Privacy Your privacy is important to us. who what why will never share your personal information with any other organisation or individual. Your personal details may be used to advise you of specials, new products and other useful information .  If you do not wish to be contacted you can email us and request not to be on the mailing list.

Freight Our parcels are despatched either by our courier Fastaway or through registered Australia Post. It will depend on your location which method is used.    Local freight around Albury/Wodonga will be sent out by local taxi trucks. If you key your postcode into the "Promotions" section of the checkout you will see the reduced amount of freight for local deliveries. Don't worry if you miss this step you will only be charged the lowest rate possible.   Fastaway deliveries are normally within 2 -3 working days of despatch.  They will leave parcels if you are not home if they have received specific instruction to do so.  Please leave those instructions in the notes section at checkout stage.  If you are not home and they have no instructions, they will leave a card and you will need to call to arrange re-delivery.   Australia Post registered parcels require a signature.  If you are home they will be delivered to your door.  If you are out you will need to go to the Post Office to collect and sign for the parcel.  We do this to ensure that you much anticipated goods arrive safely.

Refunds and Exchanges Please contact us on 02 6041 1700 if there is any problems with your order. We will exchange or credit note if you are not happy with your toy. Original freight charges will not be refunded. Items must be returned in their original condition, un-used and with no damage to the product or packaging. Returns must be made within fourteen (14) days of purchase. Please contact us to obtain a returns authorisation number before sending the item back. This will assist us in processing the return. Refunds will be processed as soon as goods have been received. All returns should be posted to who what why 485 Dean Street ALBURY NSW 2640

Faulty / Damaged Goods If you receive items that are faulty, have been wrongly described and therefore the wrong item has been sent to you or do not do what they are supposed to do - you can choose between a refund or an exchange. If this has occurred please contact first so that we can organise repairs, replacement parts or replacement whatever is appropriate. Phone 02 60411700 or email

Product Availability All products listed on our website are normally held in stock unless specifically mentioned. If there is an error in our inventory resulting in an out of stock situation, you will be contacted via email or phones. You can then choose to wait for this back order; replace the item with something different or cancel the item.  Note: We do not take payment on items for goods until they are ready for despatch. If you are paying by Direct Deposit or Cheque, you should wait until your order has been confirmed before sending payment. This will avoid any refund situations if the stock is unavailable.   Discounted items are only available while stock lasts and if the stock is not available we will unfortunately be unable to supply the product.

Backorders We have some items flagged with "Arriving Soon" or other similar notations.  You can pre order these items now to ensure that you reserve your stock. If a stock item has been marked as "Arriving Soon" the system will still allow you to order that item with other in stock items.  If you are happy to wait for all the items to be sent together please let us know in the notes at check out stage. A separate freight charge will applied to the backordered items if they are sent separately.   Backorders that have resulted from out of stock situations will be sent free of charge.

Gift Vouchers Gift Vouchers can be purchased on line.  Individual amounts selected will be added together to create on gift voucher eg. $50 + $20 + $5 = $75 Gift Voucher. Gift Vouchers will be either sent via email or through the post - please indicate your preference. The code listed on the voucher needs to be entered at the Checkout stage. Gift Vouchers purchased over the internet can also be used in person at the retail store at 485 Dean Street ALBURY Gift Vouchers purchased at the retail store cannot be used over the internet unless special arrangements have been requested at the time of purchase.

Schools, Kindergartens, Childcare Centres and Family Day Care We do accept orders form schools, kindergartens, child care centres, and family day care (accreditation details required, please fax 02 6023 1499)- and we also offer a discount of 10% to these organisations.  To get the 10% discount you will need enter into the "Promotions" section the code - CARE. We are happy to send an invoice to you so that you can arrange payments by cheque.

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FREIGHT DISCOUNTS Do you live within 100km of Albury??? Try entering you postcode into the Promotions field during checkout to see if you get a freight discount. Copyright © 2009 who what why All rights reserved. ABN: 68 247 594 995  SITE MAP | PRODUCTS SITE MAP